Methods and findings from the study of how people actually experience products.
Nielsen's pivot to wrist-worn acoustic trackers conflates physical proximity with human engagement, trading research rigour for friction-free telemetry.
20 Aug 2026
When connected smart home appliances strip away physical controls for sleek minimalism, UX research teams routinely fail to test what happens when cloud servers drop offline.
13 Aug 2026
Developer experience teams measure speed and keystroke reduction, but hobbyist programming communities reveal that eliminating cognitive friction destroys the actual point of the craft.
6 Aug 2026
How cheap streaming hardware abandoned two decades of living room usability research to operate stealth ad fraud networks behind dark screens.
31 Jul 2026
When software serves users in acute distress, standard contemporary design trends become active safety hazards. We examine why crisis and mental health apps must reject modern SaaS aesthetics.
16 Jul 2026
Users treat first-run tours as an obstacle to dismiss, not a lesson to absorb. They skip, poke, and learn by consequence. Design for that behaviour instead of fighting it.
9 Jul 2026